Common Troubleshooting

Start here when Hardline setup or MCP access is not behaving as expected.

Cannot sign in

Try these steps:

1. Confirm you are using the correct environment: https://app.hardlineapp.com.
2. Confirm your organization has invited the email address you are using.
3. Reset your password if the login form accepts the email but rejects the password.
4. Try a private browser window to rule out stale cookies.
5. Contact support@hardlineapp.com if you still cannot access your account.

Include your organization, account email, browser, and approximate time of the failed login.

MCP OAuth does not open

Check:

• The MCP URL is exactly https://api.hardlineapp.com/mcp.
• The client supports remote HTTP MCP servers.
• The client supports OAuth for MCP.
• Pop-up blocking is not preventing the browser authorization window.
• You restarted the MCP client after editing its config file.

MCP connects but shows no data

Possible causes:

• You connected with the wrong Hardline account.
• Your user does not have access to the expected organization or project data.
• The MCP client requested only limited scopes.
• The relevant call, artifact, or project data has not synced yet.

Reconnect the MCP server and review the authorization screen. If data is still missing, contact support with the MCP client name, your Hardline account email, and an example of the data you expected to find.

Missing call or artifact data

Check:

• The call or capture completed before you searched for it.
• The mobile app had network connectivity after the call or capture.
• The expected project or contact is visible in the Hardline app.
• You are signed in to the same organization where the call happened.

If a recent call is missing, wait a few minutes and refresh. If it still does not appear, contact support with the call time, caller or contact, and user who placed or received the call.

Browser connector issues

If a browser-based connector cannot complete auth:

• Try the latest stable Chrome or Safari.
• Disable extensions that block pop-ups, redirects, cookies, or OAuth pages.
• Clear site data for app.hardlineapp.com and try again.
• Confirm your company network does not block api.hardlineapp.com.

Security or privacy questions

For product support, email support@hardlineapp.com.

For security reports, email security@hardlineapp.com.