Privacy and Data Handling
Hardline processes customer data to provide call documentation, project summaries, task extraction, search, and integrations.
The public privacy policy remains available at:
https://www.hardlineapp.com/privacyIf this summary conflicts with the privacy policy or a signed customer agreement, the controlling policy or agreement applies.
Data categories
Section titled “Data categories”| Category | Examples |
|---|---|
| Account data | Names, email addresses, phone numbers, organization membership |
| Project data | Projects, contacts, tasks, daily logs, summaries, integration metadata |
| Call metadata | Date, time, duration, participants, routing information |
| AI outputs | Summaries, action items, extracted tasks, structured documentation |
| Capture data | On-site recordings and transcripts created by user-initiated capture sessions |
| Integration data | Data exchanged with configured project management or construction tools |
Phone call audio
Section titled “Phone call audio”By default, Hardline focuses on generating project documentation rather than retaining raw phone audio. Phone call audio is processed for transcription and summarization. Audio storage for phone calls is only retained when the customer enables that capability.
On-site Capture
Section titled “On-site Capture”On-site Capture is initiated by the user. It can create a recording, transcript, summary, and tasks for the user’s workspace. Access is limited to authorized users in the organization.
AI processing
Section titled “AI processing”Hardline uses trusted service providers to provide transcription, AI summarization, infrastructure, monitoring, payments, and communications. Data shared with service providers is used to operate Hardline and is governed by applicable agreements and provider terms.
Hardline does not use customer data to train public third-party AI models.
Retention and deletion
Section titled “Retention and deletion”Hardline retains customer data only as needed to provide the service, meet customer configuration, comply with law or contracts, preserve security, and support operational requirements.
Customers can request data access or deletion through support@hardlineapp.com.